Terms and Conditions

By choosing to view and access this website, you are agreeing to the following Terms and Conditions, and that they are a legally binding agreement made between you (the person viewing of our website) and ‘us’ (the person owning the website), concerning your access to and use of the Happy Paws Bakery website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected platforms.

You agree that by accessing the website you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then we ask you to discontinue to use our website.

We reserve the right to make changes or modifications to these Terms and Conditions at any time and for any reason.

Unless otherwise indicated, the website is our exclusive property and all functionality, software, website designs, audio, video, text, photographs, and graphics on the Happy Paws Bakery website and the trademarks, service marks, and logos contained on packaging and other connected material to Happy Paws Bakery are owned or controlled by us or licensed to us, and are protected by copyright and trademark.

The Content and the Marks are provided on the website for your information and personal use only. Except as expressly provided in these Terms and Conditions, no part of the Website and no Content or Marks may be copied, reproduced, combined, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

You may be required to register with the website. You agree to keep your password confidential and will be responsible for all use of your account and password.

You may not access or use the website for any purpose other than that for which we make the website available. Inappropriate use of the website may result in a claim for damages, or could be deemed a criminal offence.

On occasions you make receive, or be sent links to another website. You agree we are not responsible for any other website, and do not endorse the products or services offered by them. In addition, you shall hold us blameless from any harm caused by your purchase of such products or services.

If you send/post material to Happy Paws Bakery website, it will be considered as non-confidential. You agree that we can copy, share or distribute it as we see appropriate. This excludes any

personal information.

We care about data privacy and security, and will not share any of your details with a third party. The only information we require from you is at the checkout or when you register with our website: your name and address, contact information (including email), payment information . By using the website, you agree to be bound by our Terms and Conditions.

There may be information on the website that contains errors, inaccuracies, or omissions that may relate to the website, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the website at any time, without prior notice. By accessing the website you agree that we are not liable for errors, mistakes or inaccuracies of content and material relating form your access to the website to the fullest extent that is permitted by the laws of the United Kingdom.

Happy Paws Bakery is delighted to be able to ship orders of our wonderful Products throughout the UK mainland. 

We want to provide the best delivery service, and for your goods to arrive with you as soon as possible. 

We are happy to offer the following Royal Mail Service:

1st Class Delivery Service (next working days): Parcels: FREE OF CHARGE on all orders no matter how big or small!

Orders are sent out on a Tuesday, Wednesday and Thursday and need to be received before 1pm to be sent out the same day.

Delivery information

We want you to have the best experience possible from Happy Paws Bakery. Once your order is placed, you will receive an email notification to let you know we have received it. We will then send you another email notification to confirm that we have 'delivered' your parcel to our local post office, and your order is on its way to you. 

If you can't see an email confirmation from us in your inbox, check your junk/spam as they sometimes end up there. 

Payment

We are happy to receive online payments using Visa, Visa Debit, Mastercard or Paypal.

Please Note

Orders are not sent out on weekends or public holidays. Any orders we receive on these days will be sent out on the first available working day as specified above. 

During our busier times of the year we aim to send out orders within 2 working days of ordering.

Orders to Northern Ireland and the Scottish Highlands may take a few days to arrive.

While every effort is made to ensure that your delivery arrives with you on time, we are unable to be held accountable for any hold-ups or delays in the Royal Mail delivery service. 

Returns and Refund Policy 

At Happy Paws Bakery we want to make the experience of receiving our Speciality Products to be a positive one for everyone involved. 

We work very hard to make things run smoothly, but unfortunately no system is infallible and sometimes things can go wrong. If this happens, we are more than happy to work with you to try and find a solution that has a positive outcome.

With the busy lives we all have, we can all make mistakes, so it is worth double checking all of the delivery information you have included at the checkout is correct before finalising your order. 

Refunds

If you receive a wrong item, or have a problem with your order, please get in touch with us as soon as you can so we can put things right for you as quickly as possible. If an item is missing from your order, again please get in touch and we can check to see if it has been sent to you separately.

We package everything we ship extremely carefully, but on very rare occasions items may get damaged in the shipping process. If this happens please send a photograph that shows a clear image of the problem, as well as the name of the item in question. Please do the same for any incorrect items sent. 

You can contact us at: contact@happypawsbakery.co.uk

Please use the title:  Order Query

We are very fair and want all of our customers to have a happy, stress free experience. We will then do our best to put things right, by either replacing the damaged or missing item free of charge, or offering a full refund.

We may ask you to send the wrong item sent, or a damaged item back to us. If this is the case, we are happy to pay shipping costs.

Disclaimer

Please be aware…

If, after receiving your item you decide that you wish to return it for another reason other than those stated previously, we ask you state the reason for the item’s return. 

We can only accept returns if your item is un-opened in its original packaging (this refers to all the baked/home bake items) and in the same condition that you received it. I’m afraid we can’t accept returns of items that have been opened, partly eaten or chewed.

Please be aware, it is your responsibility to pay for return delivery charges. Once we have had a look at your returned item, we will contact you by email and if we believe that you are eligible or a refund, we will offer you either an alternative product of the same value or reimburse you via the original method of payment (please note this does not including the cost of the return postage charges you incurred). 

If you have chosen to have your parcel delivered to a Safe Place, we are not responsible for any damage that may occur to your parcel or items whilst at the chosen location.

We believe passionately that a dog’s diet should contain nothing but the best quality ingredients. Everything we put into a bake is the highest standard, human grade food that we tailor specifically to a dog’s specific dietary needs.

We use the best cuts of meat from other family businesses, and believe that nothing from an animal should go to waste. For that reason, we currently include tripe, kidney and liver products, and will be expanding on these products over time.

The eco-toys and chews we have recently added are all responsibly sourced, totally biodegradable, non-toxic and 100% natural.

It is the aim of Happy Paws Bakery to be able to offer eco-friendly packaging throughout all of the items we sell. While we are some way to fulfilling this aim by keep packaging to a minimum and as eco- friendly as possible. We are making every effort to achieve this in the not too distant future as the market in this area grows.

When our orders dispatched they are sent in 100% recyclable transportable packaging – absolutely no plastic. We fill with either recycled paper, or eco-friendly bubble wrap. We also use paper tape to seal packages that is plastic free.

Whilst some of our products use plastic, such as the bottles we use for Salmon Oil and Linseed Oil, they are all made of recyclable plastics that can be recycled and used many more times.

Please re-use or dispose of packaging responsibly.

If there are any suppliers out there who think they fit the bill please get in touch. We would love to hear from you and the products you could offer.

At Happy Paws Bakery we know how much you love your very own little four-legged bestie, just as much as we love ours. It is a sad fact that many other pups are not as lucky enough to live in a home where they are loved for themselves. Their love is unconditional, and they bring joy and fun into every single day.

For this reason we pledge to donate 1 pence out of every pound you spend on any item we sell to one of the following charities.:

• Dogs Trust
• Hounds for Heroes
• PDSA
• Assistance Dogs UK

There are so many charities that touch our hearts, and if there is a particular dog related charity you would like us to include please get in touch. We always love to hear from you.